Privacy Policy

1. Introduction

Novexa ("we," "our," or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

By visiting our website or placing an order, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide when you:

  • Place an order on our website
  • Contact us for customer support
  • Subscribe to promotional communications
  • Interact with us through social media or other communication channels

a) Personal Information

This may include:

  • Full name
  • Delivery address
  • Phone number
  • Email address, if provided

b) Order & Transaction Information

We may collect:

  • Products ordered
  • Order total and value
  • Order status
  • Dispatch and delivery information
  • Cash on Delivery (COD) order records

c) Device & Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on our website
  • Referring website or source
  • General geographic information such as city or region

3. How We Use Your Information

We use the information we collect for purposes including:

  • Processing, confirming, and fulfilling your orders
  • Contacting you regarding order status, dispatch, and delivery
  • Responding to customer support requests
  • Sending promotional offers and updates where you have opted in or provided consent
  • Improving our website, products, and shopping experience
  • Detecting and preventing fraudulent orders or suspicious activity
  • Complying with applicable legal and regulatory requirements

We do not use your personal information for automated decision-making that produces significant legal effects.

4. Sharing of Your Information

Novexa does not sell, rent, or trade your personal information for commercial purposes.

However, we may share limited information in the following circumstances:

a) Delivery & Logistics Partners

Your name, phone number, and delivery address may be shared with courier or delivery partners when necessary to complete your order.

b) Advertising & Marketing Services

We may use analytics, advertising, or tracking technologies, such as Meta Pixel or TikTok Pixel, to understand website activity and improve our marketing.

These services may collect information about website visits and interactions according to their own privacy policies.

c) Legal & Regulatory Requirements

We may disclose information when required by applicable law, a court order, government authority, or other lawful legal process.

Because Novexa primarily uses Cash on Delivery, we do not collect or store card payment details through our website unless our payment methods change in the future.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide customer support, maintain business records, or comply with applicable legal requirements.

Order information may be retained for business and record-keeping purposes.

Marketing information may be retained until you unsubscribe or request that it be removed, subject to applicable legal requirements.

Where appropriate, you may request deletion of your personal information from our active systems.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include secure website hosting, restricted access to customer information, and appropriate security controls.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal obligations
  • Withdraw consent for promotional communications
  • Raise concerns or complaints regarding our handling of your information

To make a privacy-related request, please contact us at:

novexa111@gmail.com

We will make reasonable efforts to respond to valid requests within an appropriate timeframe.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support analytics or marketing activities.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

Novexa is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove the information.

11. Changes to This Policy

We may update or modify this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date or Last Updated date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

12. Contact

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Novexa
Email: novexa111@gmail.com