Shipping Policy
1. Delivery Coverage
Novexa delivers exclusively within Pakistan. We do not offer international shipping at this time.
We deliver to major cities, towns, and most rural areas across Pakistan, subject to courier partner availability and road accessibility.
If you are unsure whether we deliver to your specific location, please contact us before placing your order.
2. Order Processing Time
All orders are generally processed within 1–2 business days of successful order placement.
Business days are Monday through Saturday, excluding public holidays in Pakistan.
Orders placed on Sundays or public holidays will be processed on the next available business day.
Please note that order processing time and shipping transit time are separate. Processing time is the time required to prepare and dispatch your order. Transit time begins after dispatch.
3. Estimated Delivery Timeframes
The following are estimated delivery timelines after dispatch:
Major Cities
Estimated: 2–4 business days
Secondary Cities & Towns
Estimated: 3–6 business days
Remote, Rural & Interior Areas
Estimated: 5–8 business days
These are estimated timelines and are not guaranteed delivery dates. Actual delivery may be affected by:
- High order volumes during festive or sale seasons
- Public holidays
- Severe weather or natural disasters
- Courier operational delays
- Incorrect or incomplete delivery information
While Novexa cannot guarantee delivery against circumstances beyond our control, we will do our best to assist and keep you informed.
4. Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before you confirm your order.
Where free shipping is offered through promotions, minimum order thresholds, or special campaigns, the applicable discount will be reflected at checkout.
Novexa reserves the right to modify its shipping fee structure when necessary.
5. Payment Method — Cash on Delivery (COD)
Where available, Novexa offers Cash on Delivery (COD).
No advance payment is required for eligible COD orders.
Payment must be made in full in Pakistani Rupees (PKR) to the delivery rider at the time of parcel handover.
Novexa reserves the right to restrict COD availability for certain areas, products, or order types.
6. Order Tracking
Once your order has been dispatched, tracking information may be provided through the contact details supplied with your order.
You can use the tracking information provided to monitor your delivery through the relevant courier service.
If you have not received dispatch confirmation or tracking information within 3 business days of placing your order, please contact our support team at:
novexa111@gmail.com
7. Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their delivery procedures and the destination.
If you are unavailable when delivery is attempted, the courier may make another attempt or contact you to arrange delivery.
To avoid missed deliveries, please ensure:
- A responsible person is available to receive the parcel
- Your phone number remains reachable during expected delivery hours
- Your delivery address is accurate and complete
If delivery attempts are unsuccessful, the parcel may be returned to Novexa. Any re-delivery arrangements may be subject to additional shipping charges.
8. Accuracy of Delivery Information
Customers are responsible for providing a complete and accurate delivery address and an active phone number when placing an order.
Novexa is not responsible for:
- Failed deliveries caused by incorrect or incomplete address information
- Delays caused by address corrections after order placement
- Delivery issues resulting from incorrect customer-provided information
If you realize that you have provided incorrect information after placing your order, please contact us as soon as possible before dispatch at:
novexa111@gmail.com
We will do our best to update the information before the order is dispatched.
9. Lost or Undelivered Packages
In the rare event that your package does not arrive within the estimated delivery window or is reported as lost in transit, please contact us so we can investigate the matter with the relevant courier partner.
Where a package is confirmed as lost or undelivered due to courier-related issues, Novexa will work with the customer to determine an appropriate resolution, which may include a replacement or refund where applicable.
Courier investigations may take several business days depending on the circumstances and the courier's response time.
10. Refused or Returned Deliveries
If a customer refuses delivery without a valid reason, or repeatedly refuses COD orders, Novexa reserves the right to:
- Restrict or suspend future COD orders
- Require advance payment for future orders where applicable
Repeated refusal of COD deliveries can result in additional operational and shipping costs.
11. Force Majeure
Novexa shall not be held responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to floods, natural disasters, political instability, strikes, major disruptions, or courier network failures.
We will make reasonable efforts to communicate significant delays whenever possible.
12. Contact
For all shipping and delivery-related inquiries:
Novexa
Email: novexa111@gmail.com
We are happy to assist you with questions regarding your order, delivery status, or shipping concerns.
